Please read before you buy
- Returns and exchanges for the customer’s own reasons: To protect the authenticity of one-of-a-kind works (to prevent substitution or replication), we do not accept returns or exchanges for the customer’s own reasons.
- If there is a problem with the work: For damage in transit, incorrect delivery or a significant difference from the description, please contact us as soon as possible after arrival (as a guide, within 7 days). We will refund the full amount once we have confirmed the return. See our Returns & Refunds Policy
- Cancellations: Once your order is confirmed, we do not accept cancellations for the customer’s own reasons.
- Payment for the work: At the time of order (when you complete the purchase on the checkout page).
- Shipping: Shipping is charged separately from the price of the work. The shipping cost is calculated at the actual carrier charges plus insurance. Each work’s page shows an estimated shipping cost by delivery region (calculated from the carrier’s rate table based on the work’s weight, size and insured value). We will notify you of the exact amount by email within 2 business days of your purchase and bill it by invoice (payable within 7 days of the invoice date).
- Dispatch: We ship within 7 business days after confirming payment of the shipping cost. However, shipment or delivery may be delayed due to weather, disasters, transport or customs conditions, or other unavoidable circumstances.
- Customs duties and import taxes: Not included in the price of the work or the shipping cost; you pay them to the carrier on receipt (DAP).
- If delivery fails for reasons on your side: If we cannot confirm payment of the shipping invoice by its due date (7 days from issue), we will cancel your order and refund the price of the work. If the work is returned to us due to circumstances on your side (such as refusal to accept delivery, extended absence, or an incorrect address), we will refund the price of the work less the round-trip shipping cost and other actual expenses.
Every work at 富結 TOMIYUI is one of a kind. From purchase to shipment, the process is as follows.
- Choose a workPrices are shown in Japanese yen. The displayed price is the total price of the work (shipping is charged separately). Each work’s page also shows an estimated shipping cost by delivery region. Customers outside Japan may see the amount converted into their local currency on the checkout page (any conversion fee is borne by the customer).
- Pay for the workPayment is made when you complete the purchase on the checkout page. You can pay by credit card (Visa, Mastercard, American Express, JCB), Apple Pay, Google Pay or Link. Payments are processed by Stripe and we do not hold your card information. Only if you agree, your payment details are saved on Stripe for your next purchase. Once a work is purchased, it is marked sold out.
- Receive your shipping noticeWe notify you of the exact shipping cost by email within 2 business days of your purchase.
- Pay for shippingShipping is billed by invoice, payable within 7 days of the invoice date.
- ShipmentWe ship within 7 business days after confirming payment of the shipping cost. However, shipment or delivery may be delayed due to weather, disasters, transport or customs conditions, or other unavoidable circumstances. Carriers: EMS (Japan Post), DHL or other carriers, selected by us according to the work.
- Receive your workCustoms duties and import taxes are not included in the price of the work or the shipping cost. Please pay them to the carrier on receipt (DAP).
Cancellations and returns
Once your order is confirmed, we do not accept cancellations for the customer’s own reasons.
Returns and exchanges for the customer’s own reasons
To protect the authenticity of one-of-a-kind works (to prevent substitution or replication), we do not accept returns or exchanges for the customer’s own reasons.
If there is a problem with the work (damage in transit, incorrect delivery, or a significant difference from its description)
Please contact us at tomiyui@andromedajapan.com with photos as soon as possible after the work arrives (as a guide, within 7 days). Once we have confirmed the return of the work, we will refund the full amount you paid (the price of the work and the shipping cost). As each work is one of a kind, we cannot offer exchanges. We will bear the shipping cost and customs duties for the return shipment.
In addition, if after investigating the cause we determine that we are responsible, we will also refund the actual customs duties and import taxes you paid on receipt (please submit receipts or similar documents).
If we are unable to deliver for reasons on our side, we will cancel your order and refund the full amount you have paid (the price of the work and, if already paid, the shipping cost).
See our Returns & Refunds Policy.
Countries and regions we cannot ship to
We cannot ship to countries or regions to which export is prohibited or restricted under Japanese law (such as the Foreign Exchange and Foreign Trade Act), or to countries or regions for which Japan Post is currently not accepting EMS (such as Russia and Belarus). The list of countries and regions selectable on the checkout page is the most up to date. If it turns out after your purchase that we cannot ship to you, we will cancel your order and refund the full amount you have paid.
If you have any questions, please contact tomiyui@andromedajapan.com.